Proof in practice
Case study · Maroochy Home Assist
An embedded HR partnership covering compliance, culture, recruitment and leadership capability.
Recruitment · HR advisory · Leadership & Coaching
"There was a lot of change for our team to navigate, and Bonnie and happy humans led us through it with steady, expert guidance and genuine care. Her support didn't stop once the changes were made. She's continued to guide us and give us confidence as we've settled into a new way of working."
— Julie Stacey, General Manager, Maroochy Home Assist
An embedded HR partnership, scaled to fit
Maroochy Home Assist provides home and community care across the Sunshine Coast, with a workforce covered by the SCHADS Award. As the organisation grew, so did the complexity of award changes and the need for an ongoing read on culture across a dispersed workforce. Rather than build an internal HR function, MHA engaged happy humans as an embedded partner, scaled as its needs changed.
What the partnership covered
Compliance
- SCHADS Award pay compliance through wage rises and classification changes.
People systems
- Contracts, policies, position descriptions, training agreements and an employee handbook.
- Recurring culture surveys and values work, plus a capability matrix linked to performance reviews.
Recruitment
- Recruitment across numerous roles as the organisation grew.
Leadership
- Fortnightly HR and leadership touchpoints across day-to-day matters, employee relations and mediation.
- Leadership coaching and workshops shaped directly by the survey findings.
Outcomes achieved
Embedded since November 2024
Continuity without a full internal function.
SCHADS compliance maintained
No unresolved compliance issues.
Culture tracked and acted on
A recurring cycle, not a one off snapshot.
Leadership capability strengthened
Coaching linked directly to the evidence.
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