Retail and consumer
Your busiest trading day shouldn't be your riskiest one.
Casual and part time teams across multiple sites, rosters that change by the hour, and management usually promoted off the shop floor rather than trained for it. The HR foundations rarely keep pace with how fast retail actually moves.
We're the HR partner for retail and consumer businesses on the Sunshine Coast and across Queensland. Recruitment, HR advisory, leadership and coaching, for the point where the roster gets more complicated than the till.
What we hear from retail and consumer businesses
Rosters change hourly, but your award obligations don't.
Casual and part time staff across multiple sites make minimum engagement periods, broken shift rules and roster changes genuinely hard to track by hand.
Turnover is normal here. That doesn't mean it's cheap.
Retail roles turn over fast. Every exit is a re-hire, a retrain and a gap in cover, and nobody's counting what that actually costs.
Your best salesperson isn't automatically your best store manager.
Promoting on sales performance alone leaves new managers handling rosters, performance conversations and conduct issues they've never been trained for.
A conduct issue on the shop floor needs a process, not a guess.
Whether it's a customer incident or a staff conduct issue, how you respond in the moment matters as much as what happened.
Peak season exposes every gap in the system.
Christmas, EOFY, the sale that triples foot traffic. If your systems only just cope on a normal week, peak season is where they break.
Multiple sites means multiple versions of how things get done.
Without a consistent handbook and consistent training, each store ends up running its own rules, and that's where risk hides.
If two or three of those landed, you're in the right place.
How we help
Recruitment
Store managers, assistant managers and frontline teams. One flat fee per placement, not a percentage of salary, and advertising at cost. We screen for reliability and customer fit as hard as we screen for retail experience.
HR advisory
Award and classification advice for a casual and part time heavy workforce, contracts, policies and handbooks that work across multiple sites, performance and conduct matters, and the everyday questions you'd rather ask someone than guess at.
Leadership & Coaching
Store managers usually get promoted on sales performance, not people skills. We build the leadership capability so your best salesperson can actually run a team.
Most businesses come to us for one of the three and end up using all three. You don't need to work out which one you need before you call.
Who else we work with in retail and consumer
A snapshot of the retail and consumer businesses across the Sunshine Coast and Queensland who trust us with their people.
How this usually starts
Pressure on the roster
A staffing gap, a conduct issue, an award or roster question, or a store-manager role that needs the right hire quickly. We’ll help with the issue that is affecting the floor today.
Consistency across every shift and site
Often becomes ongoing supportShared policies, stronger managers, better hiring and ongoing HR support, so each location is not creating its own version of how things get done.
Ready to talk about your team?
Either way, the first conversation is free and we'll tell you if we're not the right fit.
Let’s talk about your business